Managing your in- or external SLA's becomes easy by using InControl Software. Whether you want to run a clear report or perform charge backs to various department. InControl guarantees you a smooth solutions.
Advanced search is real-time access able in the portal and provides role-based searching capabilities on all individual items in the portal, from hardware and software to billing and SLA's.
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Reporting
Next to the real-time access and management capabilities of the InControl Software for NetApp the reporting capabilities are equally as important. The reporting can be done at any level, from the in... Read more »
SLA Management
SLA management is the core value of the InControl Software for NetApp. The SLA are set according to the ITIL standards. A set of SLA's definitions are set for the provider and agreed SLA's are set per... Read more »
Billing
Billing and chargeback are very important features for a cloud-based managed storage services application. Either for the service provider to be able to invoice their customers based on actual tiered... Read more »
Customer and Contract Management
For a successful deployment of the InControl Software for NetApp from a Managed services provider and/or Enterprise IT organization, it is key to manage the internal and/or external customer and the... Read more »
Incident, change and problem management
The InControl Software for NetApp automatically generates alerts based on the set SLA's from harmless to critical. These can be incidents or warnings that are related to the set SLA's from availability... Read more »
Security
The InControl Software for NetApp can be deployed in any SOX or Hippa compliant environment with the appropriate processes in place. Read more »
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